Exness Contact Information and Global Offices

Traders often need to reach their broker for account issues, verification questions, or technical problems. Exness operates as a global multi-regulated broker with a significant online presence, but the company also maintains physical offices in several jurisdictions. Understanding where those offices are located and which contact channels work best for specific issues can save considerable time.

This guide covers the headquarters location, regional office network, and every official support channel Exness provides. It also explains typical response times, how to verify you are using legitimate contact details, and what to expect when you reach out through each method.

Exness Global Headquarters Location

The principal registered office for the Exness group is located in Limassol, Cyprus. The address commonly referenced in regulatory filings is 1 Siafi Street, Porto Bello Building, 1st Floor, 3042 Limassol. This entity operates under Exness (Cy) Ltd, which holds a Cyprus Securities and Exchange Commission (CySEC) license with registration number 178/12. The Limassol office serves as the primary European hub and the central point for regulatory correspondence within the European Economic Area.

Regional Offices Around the World

Beyond Cyprus, Exness maintains a network of regional offices and representative entities to serve local markets and satisfy regulatory requirements in different jurisdictions. The exact number and locations can change as the company expands or adjusts its licensing footprint, but the following regions have had established Exness presence.

• Seychelles: Exness (SC) Ltd operates under the Financial Services Authority (FSA) with license SD025. The registered address is 9A CT House, Providence, Mahe, Seychelles.
• South Africa: Exness ZA (Pty) Ltd is authorized by the Financial Sector Conduct Authority (FSCA) as a Financial Services Provider (FSP 51024). Offices are based in Johannesburg.
• Kenya: Exness KE Ltd is licensed by the Capital Markets Authority (CMA) with license number 162. The Nairobi office serves East African clients.
• United Kingdom: Exness UK Ltd is authorized and regulated by the Financial Conduct Authority (FCA) under register number 730729. The London office handles UK and EEA regulatory matters post-Brexit.
• British Virgin Islands: Exness BVI Ltd holds a license from the BVI Financial Services Commission (SIBA/L/20/1133).
• Curaçao: Exness (Curaçao) Ltd operates under a license from the Central Bank of Curaçao and Sint Maarten.
• Jordan: Exness Jordan Ltd is licensed by the Jordan Securities Commission.

Contact Methods for Traders

Exness provides multiple support channels. The right choice depends on the urgency of the issue, whether you need a written record, and the complexity of the question. Most traders start with live chat for quick answers and escalate to email or phone for detailed investigations.

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Live Chat and In-App Support

The live chat widget on the Exness website and inside the Exness Trade app is the fastest way to reach a human agent. It operates around the clock and supports multiple languages. Agents can handle password resets, leverage changes, deposit method questions, and basic platform troubleshooting. For security-related actions such as disabling two-factor authentication or changing the registered email, the agent will typically escalate to a verification workflow that requires email confirmation.

In-app support tickets allow you to attach screenshots directly from your phone, which is useful for error messages or failed transaction screens. The ticket history stays in the app, so you can reference previous conversations without searching email threads.

Email Support Details

The primary support email address is [email protected]. This inbox handles all regions and languages. For partnership or introducing broker inquiries, the dedicated address is [email protected]. Media and press requests should go to [email protected]. When writing, include your account number, registered email, and a clear subject line. Attach relevant screenshots or documents. Avoid sending passwords or full card numbers; support agents never ask for those.

Phone Support Availability

Exness publishes regional phone numbers on its contact page. The numbers differ by entity. For example, the Cyprus entity lists +357 25 030 959, while the South African entity provides +27 10 500 8400. UK clients can call +44 20 3769 9897. Phone lines generally operate during local business hours, Monday through Friday. Wait times are usually short, but they can increase during high-volatility market events. Phone support is most effective for urgent withdrawal blocks, suspected unauthorized access, or when you need immediate confirmation of an action taken on your account.

Social Media and Community Channels

Exness maintains official accounts on Twitter (X), Facebook, Instagram, LinkedIn, and YouTube. These channels are not primary support avenues but they publish service status announcements, platform maintenance windows, and educational content. Direct messages on Twitter or Facebook may receive a reply pointing you to live chat or email for account-specific help. The YouTube channel hosts platform tutorials and market analysis videos that can answer common how-to questions without contacting support.

Some regions have localized social media pages, such as Exness Nigeria or Exness Vietnam on Facebook, which post in the local language and announce region-specific promotions or banking updates.

Office Visits and In-Person Support

Physical office visits are rarely necessary for retail traders. Most account functions — verification, deposits, withdrawals, platform setup — are handled entirely online. However, institutional clients, partners, or individuals with complex compliance matters may request in-person meetings. The Limassol headquarters has a reception area for scheduled appointments. Regional offices in Johannesburg, Nairobi, and London similarly operate by appointment only. Walk-ins without prior arrangement are generally not accommodated due to security protocols and regulatory requirements for visitor logs.

Support Response Times

Response speed varies by channel and issue complexity. Live chat is consistently the fastest. Email tickets are triaged by category; verification and compliance tickets take longer than general questions. The table below reflects typical ranges observed by traders, not guaranteed service level agreements.

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Common Issues and Resolution Paths

Most support contacts fall into a handful of categories. Knowing the standard resolution path helps you prepare the right information before you reach out.

• Deposit not showing: Provide the transaction ID, payment method screenshot, amount, and time. Support checks the payment gateway status and credits manually if the funds arrived.
• Withdrawal pending beyond stated time: Confirm the withdrawal method matches the deposit method (anti-money laundering rule). Provide the withdrawal reference. Support traces the transaction with the processor.
• Account verification rejected: Ensure documents are color, high-resolution, show all four corners, and match the registered name and address. Resubmit via the Personal Area or email.
• Leverage change request: Available in the Personal Area for most accounts. Contact support only if the dropdown is missing or the change fails.
• Platform connection issues: Try the web terminal first. If it works, the problem is local (internet, antivirus, MT4/MT5 configuration). Support can guide through log file collection.
• Swap or commission discrepancy: Check the contract specifications page first. If the charge still appears incorrect, send the trade ticket numbers and a screenshot of the swap/commission column.

Verifying Official Contact Information

Phishing sites and fake support accounts are common in the forex space. Always verify you are on the genuine Exness domain (exness.com) before entering credentials or contacting support. The website footer contains links to the official contact page, regulatory licenses, and legal documents. Bookmark the contact page directly. Avoid clicking links in unsolicited emails claiming to be from Exness. The official support email domain is @exness.com; no subdomains like @support.exness.com or @exness-support.com are used for outbound communication.

If you suspect a fake support interaction, forward the details to [email protected] with the subject "Phishing Report" and include screenshots, the fake URL, or the phone number used.

Exness Contact for Partners and IBs

Introducing brokers and affiliates have a dedicated support structure. The partner portal includes a ticket system separate from retail support. Partners can also email [email protected] or contact their assigned partner manager directly if one has been assigned. Commission reports, marketing material requests, and sub-IB onboarding are handled through this channel. Response times for partner tickets are generally faster than retail email, often within a few hours during business days.

Final Assessment of Exness Contact Options

Exness offers a comprehensive support ecosystem that covers every common trader need. Live chat is the standout channel — genuinely 24/7, multilingual, and staffed by agents who can resolve most issues without escalation. Email provides a paper trail for complex matters. Phone support exists for urgent cases but is limited to business hours. The physical office network is real and regulatorily meaningful, though retail traders almost never need to visit. The main gap is the lack of a dedicated 24/7 phone line for all regions, which some competitors offer. For the vast majority of users, the combination of live chat, in-app tickets, and email is sufficient. Keep the official contact page bookmarked, verify every interaction, and you will rarely be stuck without a path to resolution.